People avoid pay-by-phone parking because cash is king

People avoid pay-by-phone parking because cash is king

Pay-by-phone parking sounds like a convenient thing. Got no change on you at the meter? No problem, just simply pull your device out and pay away.

According to an AA survey though, people are reluctant to stray from using good old-fashioned hard cash when it comes to paying for their parking.

A survey of 16,000 of the motoring organisation’s members suggests seven out of 10 people across Britain would look for parking elsewhere rather than use pay-by-phone meters.

Many of the respondents said they were put off by admin fees and voice-controlled payments systems.

Perhaps age is a factor to consider here — almost eight out of 10 pensioners said they would drive on to another car park if they couldn’t pay with coins, although this was the same amount as low-income drivers.

Jack Cousens, head of roads policy for the AA, said: ‘Not only can it be a struggle to find a space but now, when you do find one, you may be required to talk to an automated system to pay the charge – not ideal if you have an appointment or just want to get in and get out quickly.

‘All providers should make it easier to pay for parking. Not everyone has a smartphone to pay via an app and not everyone is keen to talk to a robot to pay for an hour’s stay. For the elderly and low-income drivers, pay-by-phone feels almost discriminatory.’

We agree. Much as we love tech here at SuperUnleaded, we can certainly identify with the frustration. Why should anyone be charged extra for parking just because they’re not using cash? And no-one likes being at the mercy of a system that can’t be reasoned with when things don’t go according to plan.

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